Support
Something not working, or a question about your subscription? Write to us. A person reads it — there is no ticket queue.
Common questions
How do I add a vineyard?
From the vineyards list in the app, add a vineyard and place the pin on the block you actually spray — or type the coordinates in by hand if you already know them. That pin is what the weather forecast and every disease model run on, so a pin in the wrong corner of the property gives you the wrong valley. The free tier covers one vineyard; Premium covers as many as you keep.
What does the free tier include?
One vineyard. All weather — forecast, history and every alert type, frost included. Spray windows. Treatment logging with the full field logbook and its compliance export. Community alerts, both posting and reading. Premium adds the disease and pest risk engine with severity, evidence and deadlines, recommended actions and mitigation tracking, disease risk push alerts, the daily report, the season review, and additional vineyards.
How do I cancel my subscription?
Subscriptions are billed by Apple and Google, so they are cancelled there rather than inside SOSVine. On iPhone: Settings → your name → Subscriptions → SOSVine → Cancel Subscription. On Android: Play Store → your profile → Payments and subscriptions → Subscriptions → SOSVine → Cancel subscription. Cancelling stops the next renewal; Premium stays on until the end of the period you have already paid for. Your spray records stay readable and exportable afterwards.
How do I export the field logbook?
Open the logbook, pick the season or date range, and export. Every record carries product, dose, date, parcel and applicator — the form an inspection asks for. The export is part of the free tier: it does not require an active subscription, and it keeps working after a subscription ends.
How do I delete my account?
From the app's settings. Deleting the account removes your vineyards, spray records, community alerts, photos and profile — permanently. Export your logbook first if you want to keep it.
I forgot my password.
Request a reset from the sign-in screen in the app. The email that arrives links to a page on this site where you set the new password.
Reporting content in community alerts
Community alerts are posted by other growers, not by us. Any alert can be reported from inside the app, and its author can be blocked so you never see their content again. We review every report and remove content that breaks our rules within 24 hours of the report being filed. Accounts behind repeat abuse are suspended.
Legal
The full terms of the service and what we do with your data: